Only $6.99 delivery on all orders over $69!
Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
General Information
You have the option to send a digital gift card by email within the gift card product page.
Local Crate will send the gift card via email and your message to your recipient via email. You can CC yourself to make sure they received it.
Your digital gift card will include a link to the store and a gift card code. You’ll be able to enter that code at checkout.Â
The Local Crate marketplace will only allow one gift card to be used for each transaction.
You will need to create an account to place an order on the Local Crate marketplace. You’ll be able to login to see your orders and the delivery you selected.
You’ll get to choose the date and 4-hour time window that suits you.
Current delivery time windows;
- Calgary
- Wednesdays 4 – 8pm
- Thursdays 11:30 – 3:30pm, 4 – 8pm
- Fridays 11:30 – 3:30pm, 4 – 8pm
- Okotoks Wednesdays 4 – 8pm
- Langdon Wednesdays 4 – 8pm
- Chestermere Wednesdays 4 – 8pm
- Airdrie Thursdays 4 – 8pm
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You have the option to login to your account and save your credit card information so you can conveniently place your orders.Â
We don’t charge sales tax on on gift cards or food products.
You will receive a confirmation email of your order. If your card is declined or wrong information provided Stripe does not hold for processing.Â
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We currently ship anywhere in Calgary, Langdon, Chestermere, Airdrie and Okotoks.
We deliver direct to your home for only $6.99 on all orders over $69.
- Minimum delivery amount is $50
- Delivery cost is $14.99 on orders under $69
Returns
We understand that issues may arise with food and beverage products, and we are here to help resolve them. Please note the following guidelines:
- Reporting Issues: If you receive a product that is damaged, spoiled, or otherwise unsatisfactory, you must report the issue within 5 days of delivery.
- Documentation Required: To process your return or replacement request, you will need to provide the following:
- Photos: Clear photos documenting the issue with the product.
- Proof of Purchase: A copy of your order confirmation or receipt.
- Product Availability: The product must be on hand and available for inspection. We may request to inspect the product before proceeding with a return or replacement.
- Resolution Options: Upon receiving your documentation and inspecting the issue, we reserve the right to:
- Replace the Product: Send you a replacement of the same or similar product.
- Refund the Product: Issue a refund for the purchase price of the product.
- Non-Returnable Items
Due to the perishable nature of food and beverage items, we do not accept returns for products that are not reported as damaged or spoiled within the 5-day reporting window.
- Contact Us
If you need to report an issue or have questions about our Shipping and Returns Policy for food and beverage products, please contact our customer service team at: contact@localcrate.shop
