Overview

Please Note: Each of our vendors will have their own refund and return policy. Please double check with the vendor you purchased from and reach out to them directly.

Our refund and returns policy lasts 30 days on unused physical non-food related products. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping and Returns Policy for Food and Beverage Products

Effective Date: August 13, 2024

At Local Crate, we are committed to ensuring that you receive high-quality food and beverage products from our local vendors. This Shipping and Returns Policy outlines the terms and conditions for shipping, receiving, and returning food and beverage items purchased through our marketplace.

1. Shipping Information

• Processing and Delivery: All food and beverage orders are processed and shipped by our local vendors. Delivery times may vary based on your location and the specific vendor. Please allow [Insert Estimated Time] for delivery.
• Shipping Fees: Shipping fees are calculated based on the vendor’s location and the size of your order. Any applicable fees will be displayed at checkout.

2. Receiving Your Order

• Inspecting Your Delivery: Upon receiving your order, please inspect the products immediately to ensure they meet your expectations. If there are any issues, such as damage, spoilage, or incorrect items, please follow the return process outlined below.

3. Returns and Replacements

We understand that issues may arise with food and beverage products, and we are here to help resolve them. Please note the following guidelines:

• Reporting Issues: If you receive a product that is damaged, spoiled, or otherwise unsatisfactory, you must report the issue within 5 days of delivery.
• Documentation Required: To process your return or replacement request, you will need to provide the following:
  • Photos: Clear photos documenting the issue with the product.
  • Proof of Purchase: A copy of your order confirmation or receipt.
  • Product Availability: The product must be on hand and available for inspection. We may request to inspect the product before proceeding with a return or replacement.
• Resolution Options: Upon receiving your documentation and inspecting the issue, we reserve the right to:
  • Replace the Product: Send you a replacement of the same or similar product.
  • Refund the Product: Issue a refund for the purchase price of the product.

4. Non-Returnable Items

Due to the perishable nature of food and beverage items, we do not accept returns for products that are not reported as damaged or spoiled within the 5-day reporting window.

5. Contact Us

If you need to report an issue or have questions about our Shipping and Returns Policy for food and beverage products, please contact our customer service team at:

Contact us at contact@localcrate.shop for questions related to refunds and returns.